We truly appreciate you choosing Evie Jewellery, and we want you to feel confident with every purchase. Please take a moment to review our return and refund policy, created with transparency, fairness, and your satisfaction in mind.

Before You Order – Sizing & Expectations

We highly recommend checking our Size Guide before placing your order. If you’re unsure which size to choose, please don’t hesitate to reach out to us — our friendly team is happy to assist you!

As a small business, every return impacts us — so double-checking sizing before purchase helps us reduce waste and keep offering you thoughtful, quality pieces.

Return Eligibility

You may request a return within 14 days of receiving your order, as confirmed by the tracking information.

To be eligible for a refund:

• Items must be unworn, unwashed, and unused, not been washed with water

• Must be in their original condition, with all tags and packaging intact

• Return must be initiated by emailing us within the return window

Items returned that do not meet the above criteria may not be eligible for a refund or may incur a restocking fee.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

• Lingerie, swimwear, and bodysuits

• Items marked “Final Sale” or “Clearance”

• Gift cards
  

How to Return an Item

Step 1: Contact Us
Reach out via our Contact Form with your order number, the item(s) you'd like to return, your brief explanation for return and photos of each side of the item(s). We’ll respond within 1–2 business days with return instructions.

Step 2: Package and Ship
Once you receive the return instructions, package your item securely. You are responsible for return shipping costs, which generally range from $20 to $35 AUD depending on your location, and any applicable customs fee. We recommend using a track and trace service, as we cannot guarantee receipt of untracked returns.

Step 3: Refund Processing
Once your return is received and inspected, you’ll receive an email confirmation. Refunds are processed to your original payment method within 7-14 business days. Shipping costs from the original order are non-refundable.

Partial Refund and/or Store Credit Option

In support of reducing environmental impact, we offer a partial refund or store credit alternative for customers who are unsatisfied with their order due to fit, style, or overall expectations — especially for international returns.

With this option, you can keep the item and still receive compensation, avoiding the time and cost of return shipping. If preferred, you may also request a store credit instead of a refund, which we’re happy to issue as a Evie Jewellery gift card.

If you’re interested in this alternative, simply mention it in your return request email — our team will walk you through the available resolution options and do our best to find a solution that works for you!

Not As Described Claims

We aim to present our products as clearly and beautifully as possible through detailed photos and styling. However, please keep in mind:

• Perceived differences in color, fabric, or fit are not considered defects
  These may occur due to screen resolution, lighting conditions, or the device used to view the product

If you still feel your item is significantly different from what you expected, we truly appreciate your feedback and encourage you to reach out.

Please note that return shipping costs are not covered in these cases, but you're absolutely welcome to return the item by following our standard return process.

Damaged or Defective Items

If your order arrives damaged or defective, please reach out to us via our Contact Form within 48 hours of delivery with:

• Your order number

• Clear photos of the item and the issue

Once reviewed, we’ll offer a resolution — either a replacement, refund, or store credit. Claims made beyond the 48-hour window may not be eligible.

Return-to-Sender Orders

If a package is refused by the customer, marked unclaimed, or returned to sender due to an incorrect address or missed delivery attempts, the following applies:

• Refunds will only be processed once the item is returned to our warehouse

• A 25% restocking fee will be deducted from the total order amount

• Original shipping costs will not be refunded

We highly recommend double-checking your shipping address and tracking updates to avoid these situations.

Cancellation Policy

Orders are processed quickly, so unfortunately we cannot cancel an order once it has been placed. If you no longer wish to receive your item, please wait for it to arrive and then request a return following the process above.

Refund Timelines

• Refunds take up to 14 business days once the returned item is received and approved

• Funds will be returned to your original payment method

• You will receive a confirmation email once the refund has been issued

• If your bank takes longer to reflect the refund, please contact them directly

Still Need Help?

We’re always here to help! Just drop us a message at our Contact Form, and we’ll assist you with returns, sizing advice, or anything else you might need.